Customer service plays an important role in all businesses. Take a look at all the great businesses that exist today such as Zappos, Apple, and Nordstrom. What they all have in common is exceptional service.
If you ever stepped into Zappos headquarters, you will notice a very fun and colorful work environment. The company cultivates positive, creative energy. Not one employee looks stressed out or bored.
The same goes for the auction industry – whether big or small. Without great service a business can’t be successful. Exceptional service isn’t just about making the customer happy, although that is a big part of it. Service extends from the inside to the outside. It starts with internal service and making sure that employees are taken care of. Happy employees equals happy customers.
At Cal Auctions one of our goals is to provide exceptional service to all of our employees, clients and customers. When you’re considering hiring an auction company to downsize or liquidate a business or estate, you want to work with a company who listens to your needs and wants to help you in the best way possible. Working with the wrong company can end up costing you a great deal of headache and money.
As a client we want to get the most money for your assets, which is why we focus a great deal of time and resources to market our online auctions and find buyers. Many of our clients have been pleased with our services and have referred us to other people.
Sidenote: Did you know that we offer a 20% referral fee?
As a buyer or customer, we want to provide an easy and seamless auction buying process. It’s not just about making money for us and our clients, but it’s also about building relationships with customers who continue to buy from us. It’s nice to see happy customers who come to pick up their items on removal days.
We’d love to hear your feedback about our service. How have we exceeded your expectations? Is there a particular employee you’ve connected with? What can we do to improve?
If you’re a client or customer we invite you to leave a review on our Facebook page or Google, share your thoughts on Yelp, Twitter, or simply send us an email with your comments.
Thank you so much for your business!