{"id":2140308,"date":"2019-06-18T18:52:13","date_gmt":"2019-06-19T01:52:13","guid":{"rendered":"https:\/\/calauctions.com\/?p=2140308"},"modified":"2019-06-18T18:52:13","modified_gmt":"2019-06-19T01:52:13","slug":"a-renewed-focus-on-customer-service","status":"publish","type":"post","link":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/","title":{"rendered":"A Renewed Focus on Customer Service"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3676598\" src=\"https:\/\/farmerauctionsonline.com\/calauctions\/wp-content\/uploads\/sites\/4\/2020\/02\/customer-service-quote.png\" alt=\"Customer Service Quote\" width=\"560\" height=\"315\" \/><\/p>\n<p><span style=\"font-weight: 400\">There are so many businesses on the Internet nowadays. Trying to navigate through the plethora of websites and decide who to do business with is as challenging as getting a cat to take a bath. <\/span><\/p>\n<p><span style=\"font-weight: 400\">In our years of doing business, we\u2019ve come to realize just how important customer service is. You could have the shiniest-looking website or provide a wide variety of products for customers to buy, but if you don\u2019t have great customer service, you\u2019re going to lose customers very fast. Customer service is fundamental to business. There are no if\u2019s, and\u2019s or but\u2019s about it. <\/span><\/p>\n<p><span style=\"font-weight: 400\">This year our focus and intention have been on creating an exceptional experience for our customers. We\u2019ve been gathering your feedback and thinking of ways to make buying with us easier, more efficient, and more fun. <\/span><\/p>\n<p><span style=\"font-weight: 400\">Here are a couple of things we have done recently to offer better customer service:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><strong>Appointments for removal days<\/strong> &#8211; Removal days used to be somewhat hectic and crazy. Now all removals are by appointment only. After the auction closes, you will receive a link with your invoice to schedule an appointment to pick up items.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><strong>New bidding software<\/strong> &#8211; We\u2019ve been investing plenty of resources into new bidding software. If you\u2019re a current customer, you probably have already noticed or experienced the new format for catalog pages. The catalog is more visual and picture-centric so that you can browse through the pages much quicker. You can also create a watch list of items you want to keep an eye on. <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">In the future, we will be implementing even more features into the bidding software such as gamification in order to create more engagement and participation. <\/span><\/p>\n<p><span style=\"font-weight: 400\">We\u2019re always open to your feedback and reviews. This is the best way for us to know how we can improve. Whether it\u2019s good or bad, we want to know! We welcome your reviews on <a href=\"https:\/\/www.yelp.com\/biz\/cal-auctions-san-diego\" target=\"_blank\" rel=\"noopener noreferrer\">Yelp<\/a>, <a href=\"https:\/\/www.facebook.com\/pg\/CalAuctions\/reviews\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a>, or <a href=\"https:\/\/www.google.com\/search?q=cal+auctions+google+reviews&amp;oq=cal+auctions+google+reviews&amp;aqs=chrome..69i57j69i64.10351j0j4&amp;sourceid=chrome&amp;ie=UTF-8#lrd=0x80d95804a39b54d9:0xcb2f4db53c33a244,1,,,\">Google<\/a>. <\/span><\/p>\n<p><span style=\"font-weight: 400\">We have received requests to have previews in the evenings or weekends because many of our customers work during the week. This is something we may not change because we are a family-oriented business. We want our employees to be able to have evenings and weekends off to spend with their families. <\/span><\/p>\n<p><span style=\"font-weight: 400\">We have to remember that customer service also includes internal customer service, which is the service we provide to fellow employees. When our employees are happy, they are more likely to treat our customers with respect!<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are so many businesses on the Internet nowadays. Trying to navigate through the plethora of websites and decide who to do business with is as challenging as getting a cat to take a bath. In our years of doing business, we\u2019ve come to realize just how important customer service is. You could have the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":3676598,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[96],"class_list":["post-2140308","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-customer-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Renewed Focus on Customer Service - Cal Auctions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Renewed Focus on Customer Service - Cal Auctions\" \/>\n<meta property=\"og:description\" content=\"There are so many businesses on the Internet nowadays. Trying to navigate through the plethora of websites and decide who to do business with is as challenging as getting a cat to take a bath. In our years of doing business, we\u2019ve come to realize just how important customer service is. You could have the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Cal Auctions\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-19T01:52:13+00:00\" \/>\n<meta name=\"author\" content=\"Maria Palma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maria Palma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/\"},\"author\":{\"name\":\"Maria Palma\",\"@id\":\"https:\/\/calauctions.com\/auction\/#\/schema\/person\/b8dc9c40901d1d313900af8490b7c126\"},\"headline\":\"A Renewed Focus on Customer Service\",\"datePublished\":\"2019-06-19T01:52:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/\"},\"wordCount\":426,\"publisher\":{\"@id\":\"https:\/\/calauctions.com\/auction\/#organization\"},\"image\":{\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"customer service\"],\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/\",\"url\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/\",\"name\":\"A Renewed Focus on Customer Service - Cal Auctions\",\"isPartOf\":{\"@id\":\"https:\/\/calauctions.com\/auction\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2019-06-19T01:52:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/calauctions.com\/auction\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A Renewed Focus on Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/calauctions.com\/auction\/#website\",\"url\":\"https:\/\/calauctions.com\/auction\/\",\"name\":\"Cal Auctions\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/calauctions.com\/auction\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/calauctions.com\/auction\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/calauctions.com\/auction\/#organization\",\"name\":\"Cal Auctions\",\"url\":\"https:\/\/calauctions.com\/auction\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/calauctions.com\/auction\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/calauctions.com\/auction\/wp-content\/uploads\/2022\/04\/callogo.png\",\"contentUrl\":\"https:\/\/calauctions.com\/auction\/wp-content\/uploads\/2022\/04\/callogo.png\",\"width\":2001,\"height\":749,\"caption\":\"Cal Auctions\"},\"image\":{\"@id\":\"https:\/\/calauctions.com\/auction\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/calauctions.com\/auction\/#\/schema\/person\/b8dc9c40901d1d313900af8490b7c126\",\"name\":\"Maria Palma\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/calauctions.com\/auction\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0feecc82cdac8d6073ac8429a3de38c1f4beb31e17c610531d78a1895163c7b6?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0feecc82cdac8d6073ac8429a3de38c1f4beb31e17c610531d78a1895163c7b6?s=96&d=mm&r=g\",\"caption\":\"Maria Palma\"},\"url\":\"https:\/\/calauctions.com\/auction\/author\/maria-palma\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"A Renewed Focus on Customer Service - Cal Auctions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/","og_locale":"en_US","og_type":"article","og_title":"A Renewed Focus on Customer Service - Cal Auctions","og_description":"There are so many businesses on the Internet nowadays. Trying to navigate through the plethora of websites and decide who to do business with is as challenging as getting a cat to take a bath. In our years of doing business, we\u2019ve come to realize just how important customer service is. You could have the [&hellip;]","og_url":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/","og_site_name":"Cal Auctions","article_published_time":"2019-06-19T01:52:13+00:00","author":"Maria Palma","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Maria Palma","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#article","isPartOf":{"@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/"},"author":{"name":"Maria Palma","@id":"https:\/\/calauctions.com\/auction\/#\/schema\/person\/b8dc9c40901d1d313900af8490b7c126"},"headline":"A Renewed Focus on Customer Service","datePublished":"2019-06-19T01:52:13+00:00","mainEntityOfPage":{"@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/"},"wordCount":426,"publisher":{"@id":"https:\/\/calauctions.com\/auction\/#organization"},"image":{"@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#primaryimage"},"thumbnailUrl":"","keywords":["customer service"],"articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/","url":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/","name":"A Renewed Focus on Customer Service - Cal Auctions","isPartOf":{"@id":"https:\/\/calauctions.com\/auction\/#website"},"primaryImageOfPage":{"@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#primaryimage"},"thumbnailUrl":"","datePublished":"2019-06-19T01:52:13+00:00","breadcrumb":{"@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/calauctions.com\/auction\/a-renewed-focus-on-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/calauctions.com\/auction\/"},{"@type":"ListItem","position":2,"name":"A Renewed Focus on Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/calauctions.com\/auction\/#website","url":"https:\/\/calauctions.com\/auction\/","name":"Cal Auctions","description":"","publisher":{"@id":"https:\/\/calauctions.com\/auction\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/calauctions.com\/auction\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/calauctions.com\/auction\/#organization","name":"Cal Auctions","url":"https:\/\/calauctions.com\/auction\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/calauctions.com\/auction\/#\/schema\/logo\/image\/","url":"https:\/\/calauctions.com\/auction\/wp-content\/uploads\/2022\/04\/callogo.png","contentUrl":"https:\/\/calauctions.com\/auction\/wp-content\/uploads\/2022\/04\/callogo.png","width":2001,"height":749,"caption":"Cal Auctions"},"image":{"@id":"https:\/\/calauctions.com\/auction\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/calauctions.com\/auction\/#\/schema\/person\/b8dc9c40901d1d313900af8490b7c126","name":"Maria Palma","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/calauctions.com\/auction\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/0feecc82cdac8d6073ac8429a3de38c1f4beb31e17c610531d78a1895163c7b6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0feecc82cdac8d6073ac8429a3de38c1f4beb31e17c610531d78a1895163c7b6?s=96&d=mm&r=g","caption":"Maria Palma"},"url":"https:\/\/calauctions.com\/auction\/author\/maria-palma\/"}]}},"_links":{"self":[{"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/posts\/2140308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/comments?post=2140308"}],"version-history":[{"count":0,"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/posts\/2140308\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/calauctions.com\/auction\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/media?parent=2140308"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/categories?post=2140308"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/calauctions.com\/auction\/wp-json\/wp\/v2\/tags?post=2140308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}