As we wind down 2020 and head into a new year, we’d like to take a moment to thank you for being a customer and continuing to support us during these challenging times. Due to COVID, we’ve had to make some adjustments to our operations including limiting preview/inspection days, plus requiring appointments for pick-ups/removal days.
Despite these challenges, we continue to work to bring you a more seamless online auction experience.
In this blog post we’re going to share features you may not know about, plus reminders about our policies and procedures.
One of the things that we’ve been working on is our auction platform and adding a variety of features. We get many calls from people (mostly from business owners) requesting past invoices. Here is how you can view all of your past invoices under your bidder account:
1) Click on any auction
2) Login or click on your name at the top right
3) View the drop-down menu and click on “View Invoices”
You should receive an invoice via email after every auction in which you have made a purchase. Check your spam box for invoices if you don’t see the invoice in your Inbox.
If the credit/debit card that we have on file for you is declined, you are able to go into your account and add another card. When you are logged in, click on “Edit Credit Cards” in the drop-down menu under your name.
Please note that you can only delete a credit card 30 days after participating in an auction. This prevents people from bidding and then attempting to exit the auction after placing the highest bid.
You can schedule your appointment to pick up items once an auction is completely closed and all items are done receiving bids.
You will receive an email with a link to schedule your appointment. Your invoice must already be paid or else you will not be able to make an appointment. In the email, you will see a green button that says, “SIGN UP NOW”. You can also change your appointment using the same button.
In order to provide a “contactless removal” of items, it’s important to bring a mobile device so that you can sign on your own phone/tablet when picking up items.
Please remember that everything available in our online auctions is sold “As-Is”. This is part of our Terms & Conditions of sale. Because of the number of items that we have to process (hundreds of items per auction), sometimes we are not able to test items to see if they are operating.
Hopefully, this article clears up any questions you have about our policies and procedures. If you have any questions or concerns, don’t hesitate to reach out to us via email or phone: 619-326-9690. Again, thank you again for your continued support!
Here’s to a prosperous and healthy New Year to you and your family!